BAC-L3-OPS-109
On-call and incident command
The human side of operations: who is paged, who decides, who communicates — and how you learn from an incident.
- Level
- L3 — Infrastructure engineer
- Duration
- 3 h
- Maintainer
- DevOps / Blockchain Infrastructure Engineer
Learning objectives
- 01Define severity levels and their response times
- 02Run an incident from report to closure
- 03Write a blameless post-mortem
Guided lab
Live incident exercise with assigned roles, on an injected failure.
Independent lab
Write the exercise post-mortem and derive three dated corrective actions.
Security angle
A security incident follows a different path from an availability incident: document it before you need it.
Assessment
Post-mortem assessed on the quality of its corrective actions.